CASL & Do Not Call Policy

Every commercial electronic message (CEM) sent by SavPay identifies the sender and provides a working unsubscribe mechanism, as required by Canada’s Anti-Spam Legislation (S.C. 2010, c. 23).

SavPay only sends commercial email or SMS to people who have given express or implied consent under CASL. Express consent is collected through:

• Opt-in checkboxes on our rate-analysis, contact, and newsletter forms (always unchecked by default).
• Direct email or written request from a merchant or prospect.

Implied consent is recognized for existing business relationships and inquiries within the timeframes set by CASL § 10(9), and is logged with the source and date.

We maintain consent records for the periods required by law and partner program requirements.

Every commercial message from SavPay includes a one-click unsubscribe link. You can also opt out at any time by:

• Emailing info@savpay.ca with your address or phone number.
• Replying STOP to any SavPay SMS.
• Calling +1 (514) 863-6540 during business hours.

Unsubscribe requests are honoured within 10 business days, as required by CASL § 11.

SavPay subscribes to the CRTC National Do Not Call List and screens outbound telemarketing calls against it before dialling. We do not call numbers registered on the DNCL except where a CRTC-recognized exemption applies (existing business relationship, express consent, registered charity solicitation, etc.).

If you receive a call from SavPay that you believe was made in error:

• Ask the caller to add your number to our internal Do Not Call list — your request takes effect immediately and is retained indefinitely.
• Email info@savpay.ca to record the same request in writing.
• You may also register your number with the CRTC at lnnte-dncl.gc.ca.

Outbound calls are made only between 9:00 AM and 9:30 PM local time on weekdays, and 10:00 AM to 6:00 PM local time on weekends, per CRTC rules.

Complaints about a SavPay message or call can be filed directly with us at info@savpay.ca. We acknowledge complaints within two business days.

You may also escalate to the regulator:

• CASL violations — Spam Reporting Centre, fightspam.gc.ca
• DNCL complaints — CRTC at lnnte-dncl.gc.ca

Last updated: January 1, 2026