Support That Keeps You Selling
Fast issue resolution, structured activations, and account-level guidance to keep your operations stable from first call to full recovery.
Support Hours & Contact Information
We're here when you need us most
SavPay Technical Support
Monday - Friday: 9:30 AM - 4:30 PM EST
Saturday: Closed
Sunday: Closed
+1 (514) 863-6540
+1 (438) 410-3400
info@savpay.ca
Processor Technical Emergency (24/7)
Clover, Moneris, and Nuvei provide 24/7 technical emergency lines. Exact numbers are tied to your merchant account and listed in your activation package.
- 1. Clover
- 2. Moneris
- 3. Nuvei
Direct numbers are not shown publicly to avoid misrouting. Use the numbers in your activation package.
Get assistance with your account via SavPay support. For email, contact us at info@savpay.ca.
+1 (514) 863-6540
Contact support for seamless activation and installation of your account and devices.
+1 (438) 410-3400
SavPay is a trade name of 9499-8390 Québec Inc.
9499-8390 Québec Inc. is an Independent Sales Organization (ISO) of Moneris Solutions Corporation, which acts on behalf of Royal Bank of Canada and Bank of Montreal.
SavPay is also an authorized agent of Fiserv Canada Ltd. and Nuvei Corporation.
Technical emergency - processor direct lines
For Clover, Moneris, and Nuvei, emergency technical support numbers are account-specific. They are listed in your activation package and support documents. If you do not have them available, call us right away and we will route you to the right processor line.
Frequently Asked Questions
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Operational Support Model
A simple framework that speeds up resolution and keeps your payment operations stable.
1. Rapid Triage
Immediate identification of account, device, and incident type.
2. Guided Resolution
Standardized technical actions with clear follow-up through restoration.
3. Continuous Escalation
Automatic after-hours transfer to processors' 24/7 support teams.