Merchant Support
At SavPay, we understand that payments are the lifeblood of your business and every transaction matters. That's why our dedicated support team is here to help. Whether you need assistance with payment processing, troubleshooting, or account management, we're just a call or click away.
SavPay – Because real service starts after the sale.
Get assistance with your account via SavPay support. For email, contact us at info@savpay.ca.
+1 (514) 863-6540
Contact support for seamless activation and installation of your account and devices.
+1 (438) 410-3400
As an authorized partner, we coordinate directly with Nuvei and Fiserv. Your SavPay team is your single point of contact for all inquiries.
SavPay HQ: Montreal, QC
Frequently Asked Questions
Send us a Message
📋 Important Support Information
Essential information to help you get the most out of your SavPay experience
Account Management
- • Update business information anytime
- • Request rate reviews quarterly
- • Access monthly statements online
- • Set up automatic deposits
- • Monitor transaction limits
Security & Compliance
- • PCI DSS Level 1 certified
- • End-to-end encryption standard
- • Regular security updates
- • Fraud monitoring included
- • PIPEDA compliance maintained
Device & Technical
- • Free device replacements
- • Remote troubleshooting available
- • Software updates automatic
- • Integration support included
- • Training resources provided
💡 Quick Support Tips
Simple steps that can resolve most common issues
Connection Issues
Restart device and check internet connection first
Card Declined
Try different payment method or contact customer's bank
Missing Transactions
Check batch settlement and processing times
Software Updates
Allow automatic updates during off-peak hours
💬 Pro Tip: Faster Resolution
When calling support, have your Merchant ID, device serial number, and a clear description of the issue ready. This helps our team resolve your issue much faster!
Support Hours & Contact Information
We're here when you need us most
Business Hours Support
Monday - Friday: 8:00 AM - 8:00 PM EST
Saturday: 9:00 AM - 5:00 PM EST
Sunday: 10:00 AM - 4:00 PM EST
+1 (514) 863-6540
info@savpay.ca
24/7 Emergency Line
For urgent payment processing issues, system outages, or critical technical problems that affect your ability to accept payments.
+1 (438) 410-3400
Emergency Support Only
What to Have Ready When You Call
Account Information
- • Merchant ID
- • Business name
- • Contact details
Device Details
- • Terminal serial number
- • Device model
- • Error messages
Issue Description
- • When it started
- • Steps you've tried
- • Transaction details