COMPLIANCE & SECURITY
How SavPay protects your business.
Your payments, your data, and your time — here's how each one is protected, in plain language. No fine print required.
PAYMENT SECURITY
Your card data never sits with us.
Every transaction runs on the infrastructure of our processing partners — Moneris, Clover (Fiserv), and Nuvei — each of whom is PCI DSS Level 1 certified, the highest security standard in the card industry.
PCI DSS Level 1 processing
Our processing partners — Moneris, Clover (Fiserv), and Nuvei — are each PCI DSS Level 1 certified. Your customers' card data is handled entirely within their secured, audited environments.
Tokenization on every transaction
Card numbers are replaced with secure tokens the moment they're captured. Raw card numbers and CVVs are never visible to your staff, your systems, or SavPay.
SavPay never stores card data
As your ISO, we handle sales, setup, and support. We never store, log, or transmit card numbers — that responsibility stays with the certified processor, where it belongs.
Chargeback support
If a dispute lands on your account, we help you respond: gathering evidence, meeting deadlines, and working with your processor's dispute team so you don't face it alone.
DATA PRIVACY — QUEBEC LAW 25
What we collect, why, and your rights.
We follow Quebec's Law 25 on the protection of personal information. Here's the whole picture, without the legalese.
What we collect — and why
When you request a quote, book a call, or contact us, we collect your name, business name, email, phone number, and the details you share about your processing needs. We use it for one purpose: responding to your request and supporting your account. We don't sell it, and we don't use it for anything you wouldn't expect.
Who processes it
This website is hosted by Vercel. Contact and account information lives in our HubSpot CRM (North American data centres). Google analytics tools run only with your consent — if you decline cookies, no analytics data is collected about your visit.
Your rights
You can ask to see the personal information we hold about you, correct it, or have it deleted. Email support@savpay.ca and we'll handle your request. For full details, see our privacy policy.
SERVICE STANDARDS
What you can hold us to.
- Bilingual support — English and French, from our Montréal team
- Email responses within 48 business hours via support@savpay.ca
- Direct phone line during business hours: +1 514 863-6540
- One team that knows your account — not an anonymous ticket queue
Who you're dealing with
SavPay is the operating name of 9499-8390 Québec Inc., a registered Independent Sales Organization (ISO) of Moneris Solutions Corporation. That registration is public and verifiable — the same standard of transparency we'd want from anyone handling our payments.
QUESTIONS?
Ask us anything about security or privacy.
Email support@savpay.ca or call +1 514 863-6540 — we respond within 48 business hours, in English or French.