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MERCHANT MONITORING

Fraud and chargeback protection that keeps good customers flowing.

Real-time fraud screening, chargeback alerts and dispute support — tuned to your business so legitimate buyers go through and bad actors get stopped.

Request a risk review Call +1 (514) 863-6540
Card payment being approved on a terminal

WHAT'S INCLUDED

Standard protection on every account.

The core tools every merchant needs, configured for how you sell — in store, online or both.

Real-time fraud screening

Transactions screened on velocity, location, device and amount, so suspicious activity is flagged before settlement.

Chargeback alerts

Notification as soon as a dispute is opened, so you have time to respond with the right evidence.

AVS & CVV checks

Address and security-code verification on online and keyed-in payments, tuned to your business.

3-D Secure

Cardholder authentication for online payments, which can shift liability for certain fraudulent transactions to the card issuer.

Velocity rules

Limits on transactions per card, dollar amounts and unusual spikes, adjusted to your normal patterns.

Dispute support

Help gathering receipts, delivery confirmation and verification data to respond to disputes.

PROTECTION LEVELS

Standard for everyone. Enhanced when you need it.

Enhanced tools are offered through our processing partners and quoted separately.

Standard

Included
  • Real-time fraud screening
  • AVS and CVV checks
  • Chargeback alerts
  • 3-D Secure for online payments
  • Basic velocity rules

Enhanced

On request
  • Custom rule builder
  • Machine-learning fraud scoring
  • Device fingerprinting
  • Pre-dispute alerts (such as Ethoca and Verifi)
  • Dedicated risk review

HOW IT WORKS

Protection tuned to your business.

  1. 1

    Risk review

    We look at your recent disputes, refunds and sales channels to see where you are exposed.

  2. 2

    Tune the rules

    Fraud filters and verification settings are adjusted to your average ticket, geography and risk tolerance.

  3. 3

    Monitor & alert

    Suspicious activity and new disputes are flagged so you can act quickly.

  4. 4

    Respond & improve

    We help you respond to disputes and adjust the rules as your business changes.

FAQ

Monitoring questions.

What's included in standard monitoring?+
Fraud screening, AVS and CVV checks, velocity rules, 3-D Secure for online payments, chargeback alerts and dispute support. Standard tools are included with every SavPay account; the exact set depends on your processor and sales channels.
Will fraud rules block good customers?+
Rules are tuned to your average ticket, geography and risk tolerance during setup, then adjusted over time. The goal is to stop fraud without turning away legitimate buyers.
What about chargebacks I want to fight?+
You are notified when a dispute opens. We help you gather receipts, signatures, delivery confirmation and verification data, and submit a complete response before the deadline.
Do you offer enhanced fraud tools?+
Yes. For higher-risk industries or merchants who want tighter control, enhanced tools such as custom rules, machine-learning scoring and pre-dispute alerts are available through our processing partners and quoted separately.
Does this cover online and in-person payments?+
Yes. In-person payments benefit from chip and contactless security, while online and keyed-in payments add AVS, CVV and 3-D Secure.

RISK REVIEW

Get a fraud and chargeback risk review.

We look at your recent disputes and refunds, show you where you are losing money and which tools would help.

Request a risk review Call +1 (514) 863-6540