Terms of Service

Agreement Overview

Welcome to SavPay. These Terms of Service ("Terms") govern your use of our payment processing services and website. By using our services, you agree to these Terms.

SavPay is a trade name of 9499-8390 Québec Inc. 9499-8390 Québec Inc. operates as an Independent Sales Organization (ISO) of Moneris Solutions Corporation, which acts on behalf of Royal Bank of Canada and Bank of Montreal. SavPay is also an authorized agent of Fiserv Canada Ltd. and Nuvei Corporation.

Payment Processing Services

Service Description

SavPay provides payment processing services including:

Credit and debit card processing
Point-of-sale (POS) systems
Online payment gateways
Mobile payment solutions
Merchant account services

Merchant Requirements

To use our services, merchants must:

Be a legitimate business operating in Canada
Provide accurate business and contact information
Comply with all applicable laws and regulations
Maintain acceptable credit and business standing
Process transactions in accordance with card network rules

Fees and Pricing

Processing fees and pricing terms are outlined in your merchant agreement. Standard fees may include:

Transaction processing fees
Monthly service fees
Equipment rental or purchase fees
Chargeback and dispute fees

All fees are clearly disclosed before service activation. We pride ourselves on transparent pricing with no hidden charges.

Prohibited Activities

The following activities are strictly prohibited:

Processing fraudulent or unauthorized transactions
Money laundering or terrorist financing
Processing payments for illegal goods or services
Excessive chargebacks or refunds
Misrepresenting business information
Violating card network rules and regulations

Security and Liability

Data Security

SavPay operates as an Independent Sales Organization (ISO) of Moneris Solutions Corporation and an authorized agent of Fiserv Canada Ltd. and Nuvei Corporation. Card data and payment processing are handled by these processor partners, each of whom independently maintains PCI DSS Level 1 certification. SavPay does not store, log, or transmit raw card data.

Limitation of Liability

SavPay's liability is limited to direct damages and shall not exceed the fees paid by the merchant in the preceding 12 months. We are not liable for indirect, incidental, or consequential damages.

Termination

Either party may terminate this agreement with 30 days written notice. SavPay may terminate immediately for breach of terms, excessive risk, or regulatory requirements.

Upon termination, all outstanding obligations remain in effect, including chargeback liability and equipment return requirements.

Contact

For questions about these Terms of Service:

SavPay
Email: support@savpay.ca
Phone: +1 (514) 863-6540 (Mon–Fri, 9:30 AM–4:30 PM EST)
Outside business hours: calls transfer to processor 24/7 support lines.