Frequently asked questions

Typically 3–5 business days from when we receive your signed agreement. We handle the processor switch, equipment programming, and go-live testing. You keep accepting payments throughout — there's no downtime window.

No catch. We're an ISO, which means we make money on the spread between wholesale interchange and what you pay. By routing you to the right processor for your transaction profile, we reduce that spread and still earn a margin. You save. We earn. Both sides win.

We typically issue a decision within 24 hours of receiving your last 3 months of processing statements. Funds arrive in your account within 1–2 business days after approval. The whole process, start to funded, is usually under 72 hours.

Yes — small businesses are our most common profile. Most new SavPay merchants are 1–5 employee operations: neighbourhood restaurants, salons, garages, boutiques. No monthly minimums, no hidden fees. You get the same transparent rate our biggest customers get, without having to negotiate like a 200-location chain.

Stripe and Square offer a single flat rate across every transaction — convenient, but typically 0.3–1.2% above market if your transaction profile is favourable (card-present, debit, larger tickets). SavPay runs on interchange-plus across 3 direct processors: we route you to the one that matches your profile and share the savings. Plus the free rate analysis, Canadian human support, and access to merchant cash advances — none of which Stripe and Square match (or match at the same level).

Depends on your contract. Most processor agreements have early termination fees — we'll review your current agreement for free and tell you exactly what switching costs, if anything. In many cases, your savings in the first month cover any exit fee.

Fully Canadian. Incorporated in Québec as 9499-8390 Québec Inc., headquartered in Montréal. Bilingual EN/FR team. Registered Independent Sales Organization (ISO) of Moneris Solutions Corporation (which acts on behalf of RBC and BMO), and authorized agent of Fiserv Canada Ltd. and Nuvei Corporation. PCI / AMF / FINTRAC compliance lives with those processor partners — SavPay operates under their regulatory framework.

No problem. MCA repayments flex with your volume — you pay a fixed percentage of daily sales, so slower months mean smaller repayments automatically. Processing rates don't change with volume unless you hit a new tier, which we'll proactively flag.

Yes. Ask us and we'll connect you with a merchant in your industry who's been with us for at least a year. We'd rather you hear it from them than from us.

Yes. The same SavPay account handles your in-store terminal, your e-commerce gateway, your mobile payments (Tap to Pay on iPhone and Android), and pay-by-link invoicing. One statement. One point of contact. If you sell across two channels, you shouldn't need two processors.